Refund Policy

Effective Date: April 20, 2026

At OvenGrilled (“we,” “our,” or “us”), we strive to provide high-quality food and reliable delivery service. This Refund Policy outlines the conditions under which refunds may be issued for orders placed through ovengrilled.com.

1. Order Cancellation

• Orders can be canceled only before they are confirmed or prepared.
• Once the restaurant has started preparing the order, cancellation may not be possible.
• If cancellation is approved, the refund will be processed to the original payment method.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

a. Order Not Delivered

• If your order was not delivered within the expected time and no valid reason was provided.

b. Incorrect Order

• If you receive items that are different from what you ordered.

c. Missing Items

• If part of your order is missing.

d. Damaged or Poor Quality Food

• If the food is spoiled, damaged, or not fit for consumption.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after order confirmation
• Incorrect address provided by the customer
• Failed delivery attempts due to customer unavailability
• Minor delays caused by traffic or unforeseen conditions
• Personal taste preferences

4. Refund Process

• To request a refund, contact us within 24 hours of order delivery.
• Provide order details and, if possible, supporting images.
• Once approved, refunds will be processed within 5–7 business days.

5. Refund Method

• Refunds will be credited to the original payment method used during checkout.
• In some cases, refunds may be issued as store credits.

6. Contact Us

For refund requests or support, contact us at:

Email: support@ovengrilled.com
Website: ovengrilled.com

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

By placing an order on our website, you agree to this Refund Policy.